Newswire: Skies remain unfriendly, violent, as fight nearly breaks out on American Airlines flight

When humanity first dreamt of flying, lo these many centuries ago, it probably didn’t realize what a freaking hassle it would be to slip the surly bonds of Earth and touch the face of god. Because it turns out things are pretty surly up in the skies, too (or, at least, in planes that are preparing to launch themselves into them). Less than two weeks after United Airlines had a terrible, no good, very bad PR day—when it ordered its security guards to violently drag a man who refused to give up his seat from the plane, bloodying his face in the process—its competitors at American are apparently taking a run at the bad customer service throne.

Suggesting that airlines might want to update their training materials to remind staff that they are always potentially being filmed, even when they are very angry, video has been circulating …

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